Privacy Policy

Depending on how you interact with Susan Diahann Wellness, we may collect information including:

• Your name
• Email address
• Telephone number
• Billing and transaction information
• Mailing or shipping information, where applicable
• Program registrations and purchases
• Communications you send to us
• Fitness goals, preferences, training history, or related information you voluntarily provide
• Health and readiness information provided through questionnaires such as a PAR-Q or wellness intake form
• Information submitted through Everfit or other client-management platforms
• Website usage information such as IP address, browser type, device information, pages viewed, referring websites, and interactions with our website
• Marketing and email preferences

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

We may use your personal information to:

• Provide fitness, wellness, educational, and accountability services
• Deliver programs, memberships, journals, digital products, or other purchases
• Create and administer your client account
• Review fitness-readiness and health information that you voluntarily provide
• Personalize your experience within our programs
• Process payments
• Respond to questions and customer-service requests
• Communicate important program or account information
• Send newsletters, wellness information, promotions, sales, or updates when you have consented to receive them
• Improve our website, programs, products, and services
• Analyze website traffic and usage
• Maintain business, accounting, tax, fraud-prevention, and legal records
• Meet legal or regulatory requirements

We will not use personal information for an unrelated purpose without obtaining consent where required.

Some Susan Diahann Wellness programs may ask you to voluntarily provide information about your fitness experience, health history, injuries, physical limitations, medications, medical conditions, or readiness for physical activity.

This information is used to help determine whether a program may be appropriate for you and to provide services more safely and effectively.

Susan Diahann Wellness is not a medical provider. Providing health information does not create a physician-patient, therapist-patient, or other medical relationship.

You should speak with an appropriate qualified healthcare professional before beginning a new fitness or wellness program when appropriate for your circumstances.

Payments may be processed through third-party payment processors such as Stripe.

Susan Diahann Wellness does not normally receive or store your complete credit-card number. Payment information is processed by the applicable payment provider according to its own privacy and security practices.

Susan Diahann Wellness may use Everfit to deliver programs, workouts, questionnaires, check-ins, messaging, and related client services.

Information you submit through Everfit may be processed and stored by Everfit in accordance with Everfit's own privacy practices and terms.

Please avoid submitting information that is not reasonably necessary for your participation in your program.

Our website hosting provider may process certain technical and usage information required to operate, secure, and analyze the website. This can include browser, device, network, IP address, website activity, and similar information.

Our website may use cookies and similar technologies.

Cookies may be used to:

• Keep the website functioning correctly
• Remember preferences
• Understand how visitors use the site
• Measure website traffic
• Improve website performance
• Support marketing or advertising features where enabled

Our hosting provider and third-party analytics or marketing services may place their own cookies on your device.

Where required, you may be given the opportunity to manage non-essential cookie preferences through a cookie banner or website settings.

You can also control cookies through your browser settings, although disabling some cookies may affect website functionality.

If you subscribe to our mailing list, request information, or otherwise provide consent, we may send you emails containing wellness information, program updates, promotions, offers, or other Susan Diahann Wellness content.

You may unsubscribe from marketing emails at any time by using the unsubscribe link contained in the email.

We may still send non-promotional communications that are necessary to administer an active purchase, account, membership, or program.

We do not sell or rent your personal information.

We may share limited personal information with service providers when reasonably necessary to operate our business, including providers of:

• Website hosting
• Payment processing
• Fitness-program delivery
• Email marketing
• Customer communications
• Analytics
• Accounting or bookkeeping
• Technology and data storage
• Professional legal or business services

These providers may process information on our behalf and may operate from jurisdictions outside British Columbia or Canada.

Personal information may therefore be subject to the laws of the jurisdiction where a service provider stores or processes it.

We may also disclose information when required or permitted by law.

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, collection, use, disclosure, loss, or misuse.

No internet transmission or electronic storage system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary to:

• Deliver our services
• Maintain appropriate client and transaction records
• Meet accounting, tax, insurance, or legal requirements
• Resolve disputes
• Enforce agreements

When information is no longer reasonably required, we may securely delete, anonymize, or destroy it.

You may contact us to request access to personal information we hold about you or to request that inaccurate information be corrected.

Certain exceptions may apply where permitted by law.

Where our collection or use of your information is based on consent, you may withdraw that consent, subject to legal or contractual restrictions and reasonable notice.

Withdrawal of consent may mean that we can no longer provide certain services.

Susan Diahann Wellness services and website content are generally intended for adults.

We do not knowingly collect personal information from children through the website without appropriate consent where required.

Our website or programs may contain links to third-party websites or services.

We are not responsible for the privacy, security, content, or practices of websites or services that we do not control.

We may update this Privacy Policy from time to time.

The most current version will be posted on our website with the revised “Last Updated” date.

Susan Diahann Wellness is responsible for personal information under its control.

Questions, requests, or concerns relating to privacy can be directed to:

Susan Diahann Wellness, British Columbia, Canada — susandiahannwellness@gmail.com

Please use the subject line “Privacy Request” when contacting us regarding your personal information.