Refund & Cancellation Policy

Due to the immediate-access nature of digital products, downloadable resources, self-guided programs, workout plans, challenges, and similar digital content, purchases are generally final sale once access has been provided.

If you experience a technical problem accessing something you purchased, please contact us and we will make reasonable efforts to resolve the issue.

Monthly memberships continue until cancelled.

You may cancel your membership to prevent the next billing cycle.

Cancellation does not normally result in a refund for a payment that has already been processed.

Unless otherwise stated, access will continue until the end of the period already paid for.

Appointments cancelled or rescheduled with at least 24 hours' notice may be moved to another available time.

Appointments cancelled with less than 24 hours' notice, or missed appointments, may be charged in full except where Susan Diahann Wellness agrees otherwise due to exceptional circumstances.

For programs delivered over a specific period or beginning on a defined date, cancellation and refund terms may be stated on the registration or sales page.

Once the program has begun or program materials have been released, refunds may not be available.

If Susan Diahann Wellness sells physical products such as journals, please contact us within 14 days of receiving your order if an item arrives damaged or defective.

Please include your order information and photographs showing the issue where applicable.

Refunds or replacements for damaged or defective items will be determined based on the circumstances.

We do not normally accept returns of used, written-in, customized, or damaged products unless the product was defective when received.

Original shipping charges are generally non-refundable unless the product was defective or an error was made with your order.

Customers may be responsible for return shipping where a return has been approved.

We understand that circumstances can change.

Where appropriate, Susan Diahann Wellness may choose to provide a credit, transfer, extension, or other accommodation at our discretion.

Any exception made on one occasion does not create an obligation to provide the same exception in the future.

To cancel an eligible membership or service, use the cancellation option provided through your account where available or contact:

Susan Diahann Wellness — susandiahannwellness@gmail.com

Please provide the email address associated with your purchase.

Nothing in this policy is intended to limit any rights or remedies you may have under applicable consumer-protection law.